Human Capital Management Blog

Strategies for HCM Professionals

4 key aspects of the ongoing push for ‘predictable scheduling’

predictable schedulingBy James Arsenault, Director of Dayforce Product Marketing at Ceridian.

A large part of the job in human capital management is handling the daily grind of workforce management. This is especially true in food-service, retail and other industries where employees are asked to adhere to a fluid schedule with shifts varying wildly from day to day. The logistical issues can become overwhelming.

In recent years, a backlash has begun to mount as some employees have struggled with especially difficult scheduling practices. For example, imagine working an evening shift one day, getting home late at night and having little time to sleep before tackling morning hours the following day. This leaves limited time for family or other aspects of work-life balance.

The response has been a strong push for “predictable scheduling.” One of employees’ biggest pet peeves is having to cover difficult shifts on short notice – this makes it difficult for people to plan their daily lives. For this reason, workers have begun asking for more stable routines from day to day.

According to TLNT, this is more than just idle chatter among workers – this is a large-scale movement that has a great deal of support. John Thompson, a partner at Atlanta law firm Fisher and Phillips, told the news source that a great deal of media discourse has helped push us toward a more “predictable” work future.

“The public relations push for this campaign is probably just getting underway,” Thompson explained. “A steady stream of similar media reports, ‘studies,’ position papers and press releases is likely in coming months. Employers who oppose a one-size-fits-all, effectively compulsory approach to employee scheduling should be prepared to mount an early, effective response to such proposals.”

For further details, there are four key aspects of the campaign for better scheduling that are worth keeping an eye on.

Timely schedule updates
Employees require their schedule updates in a timely fashion. With even a week’s notice about when and where to be at work, an employee can plan the rest of their life and limit unforeseen conflicts. Employees everywhere are clamoring for more notice.

Employee schedule change requests
Once workers receive their schedules, they’d like to be able to make minor adjustments if necessary – switching shifts with others, adjusting their hours and so on. Ideally, it would be quick and painless for people to make such requests.

Fair handling of change requests
When employees do request changes to their work schedules, employers should try to be accommodating. TLNT reports that laborers are lobbying to compel organizations to grant certain kinds of requests, unless they have a “bona fide business reason” to deny them.

Fair compensation
Sometimes schedules aren’t worked as planned – for example, an employee might show up just for an hour or two to cover for someone else. In these situations, it’s important to pay employees enough to make the work “day” worth their while, even if it’s short.

Managing all of these details requires a cloud-based single application for human capital management that gives organizations access to real-time data. With one employee record, one user experience and no interfaces, organizations can find and hire the right people, process pay, manage benefits enrollment, maintain HR records, and schedule staff while keeping both work-life balance and compliance in mind. Learn more about Dayforce HCM and Ceridian. Makes Work Life Better™

James ArsenaultJames Arsenault directs the Dayforce Product Marketing group at Ceridian, responsible for understanding and communicating how Dayforce HCM helps organizations empower their employees, improve productivity and increase profitability. Prior to joining Dayforce, James worked in corporate development at StormFisher Biogas (a renewable energy company acquired by a joint venture of GE and AES). James has a degree in Business from the Richard Ivey School of Business at Western University. James lives in Toronto and enjoys music, travel, and technology.

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