During this morning’s general session at #CeridianINSIGHTS, CEO David Ossip shared his vision for the company, highlighted several accomplishments from the past year, and set the stage for new product features and developments. Specifically, he introduced how the new TeamRelate acquisition will transform the way teams work together and how work gets done within organizations.
Ossip kicked off the general session by introducing Ceridian’s “Our Way” values, which define our company philosophy and brand promise. It is the approach Ceridian takes to the market and the values employees follow in every customer interaction.
The theme of this year’s conference, “Connect. Engage. Ignite,” is fitting for the vision Ceridian has for the future of HR and payroll. As Ossip noted, the focus on core HR delivery is changing from an HR/manager focus to one of an employee experience, and that focus on the employee experience is where Ceridian is headed.
Top 3 business priorities and keys to success
- Employee engagement – Ossip credits Ceridian’s momentum in the marketplace to the high employee engagement levels within the company. The company’s NPS (Net Promoter Scores) have increased dramatically year-over-year, and the company is poised for continued growth.
Ossip issued a challenge for everyone to engage with Ceridian by going social. For every “#CeridianINSIGHTS” tweet during the conference, Ceridian will donate $1 per tweet with a target of $10,000.
- Customer experience –Ceridian’s customer focus priorities include customer support, implementation, customer readiness, release management (e.g., better communication and improved training with new releases) and education. Maggie Salo, Director of HR Systems at Algonquin Power & Utilities, shared how her experience as a customer has been transformed by the partnership with Ceridian.
In addition, Mike Kelly, Corporate Payroll Manager from Global Brass and Copper, delivered the customer support award to Khai Huynh, Dayforce HCM Application Support Analyst, for his outstanding work in resolving customer challenges. As the number of Dayforce clients has increased over the past few years, the number of customer support tickets has decreased thanks to exceptional contributions like Khai’s.
- Product excellence – In addition to remaining a compliance leader, Ceridian plans to extend product leadership to talent management and leverage the company’s global infrastructure, experience and scale.
Ossip also introduced TeamRelate and explained how the entire Dayforce application has been revised to bring in team relatability. This application will help with everything from understanding which candidate will be a better fit with a hiring manager to providing help on how to deliver better feedback to people during reviews.
Moreover, Ossip set the stage for a partnership between LifeWorks and UK-based WorkAngel, a reward and recognition platform that offers a personalized employee experience.
Get ready for even more excitement as Ceridian continues to Connect. Engage. Ingite at #CeridianINSIGHTS.