At Ceridian, our responsibility is to help businesses overcome the many challenges of daily human capital management, ranging from optimizing the workforce to reducing costs, ensuring compliance and engaging talent effectively. We do this with a full range of solutions for payroll, health and wellness, recruiting and more.
We also seek to optimize our customers’ experience – which is why we created Ceridian’s Customer Success Program, XOXO, which we are proud to say is nominated for a 2015 SuperNova Award in the category of “Next Generation Customer Experience.”
XOXO is all about helping customers achieve success. When you join XOXO, you get a customer success team that will help you achieve your professional and organizational goals.
To do this, we brought together customers, sales and marketing teams. In this process, we recognized a key opportunity – to build a peer-to-peer community delivering on prospects’ desire for information and enabling customers to share their stories.
XOXO has been a phenomenal success. With XOXO, there has been a strong emphasis on organizational alignment and involvement from all executive levels. Ceridian’s XOXO directors engage their clients very early in the customer lifecycle, and they serve as both auditors and lobbyists for improving the customer experience.
Working with XOXO has myriad benefits, especially for the Ceridian customers that get involved. The following are five of the most significant things that Ceridian’s XOXO program has to offer its customers every day:
Showcasing organizational success
When your organization does great things with its talent – improve people’s health and wellness or their productivity, for example – you want to show it off to the world. The XOXO program provides a platform that enables you to showcase your extraordinary work.
Mentoring New Customers
XOXO Members are given opportunities to raise their professional profile by enrolling to mentor new customers. The members are matched with new customers, ensuring they experience faster time to revenue/ROI, have a better implementation experience and more. Mentors are also given opportunities to speak/write and develop skills to add to their resume and LinkedIn profile.
Taking networking to the next level
XOXO helps put companies in touch with other like-minded organizations that are doing similar things with talent. Through this, your company can build a strong network of industry contacts.
Attending key educational events
XOXO is all about helping customers learn more about the finer points of HCM. That’s why there are numerous educational events and training sessions designed to enlighten today’s talent leaders.
Sharing HCM learning experiences
Thanks to the social media networking that XOXO facilitates, customers are frequently able to meet like-minded peers online and share their best practices in HCM with the community.
Earning valuable XOXO points
The more engaged you are with XOXO, the more XOXO points you stand to earn. These are valuable points that you can redeem for HCM products, services and events. Don’t miss out!
If you believe in Ceridian’s XOXO program as a top-notch tool for improving the customer experience in HCM service, then don’t forget to cast your vote.
Howard Tarnoff is Senior Vice President for Ceridian HCM, responsible for launching and overseeing the Award Winning Customer Success Program “XOXO” and other initiatives. With over 30 years of HCM experience, Howard is a highly sought after thought leader in the industry, especially for his insightful trend analysis. His deep domain expertise across multiple verticals, leadership experience and deep understanding of the HCM industry make him an invaluable asset to Ceridian. Follow him on Twitter @htarnoff.